Privacy policy

What we collect

To fulfil an order: your name, email address, phone number and billing address. To run the site: basic, privacy-respecting analytics — page views and referrers, with no cross-site tracking and no advertising pixels. If you write to us or fill in the project form, whatever you tell us there.

Payment information

We never see or store your full card number. Card details are entered directly into a hosted, encrypted field operated by our payment provider and exchanged for an opaque token. Our systems receive only the brand, the last four digits, the expiry and the issuing country. Your billing address is forwarded to the card network so your bank can verify it — that check is the reason we ask for it.

Why we hold it

• To deliver your files and re-send them when you ask.
• To honour the licence — knowing who is licensed for what.
• To answer support and process refunds.
• To meet tax and accounting obligations.
• To send the newsletter, only if you asked for it.

Who else sees it

The minimum necessary: our payment provider, our email provider and our accountants. We do not sell personal information, we do not share it with advertisers, and we do not use it to train anything.

How long we keep it

Order records for seven years, because tax law requires it. Newsletter subscriptions until you unsubscribe. Project enquiries for two years, then deleted.

Your rights

Email hello@hlxmarketing.com to see, correct, export or delete what we hold about you. We reply within five business days. Deleting your record ends your download links, so tell us if you want the files first. Every marketing email carries a one-click unsubscribe.

Cookies

A small number of functional ones: your bag, your discount code and whether you have seen the newsletter prompt. All stored in your own browser. No advertising cookies, no consent-banner theatre, because there is nothing here to consent to.

Children

This is a business-to-business shop and is not directed at anyone under 18.