Refund policy

The policy

If a product isn't obviously worth what you paid, email hello@hlxmarketing.com within 30 days of purchase and we will refund it in full. You do not need to explain yourself, and we do not ask you to delete the download — chasing a file back is beneath everyone involved.

How to request one

Email hello@hlxmarketing.com from the address you ordered with, quoting the order number on your receipt. We process refunds within one business day; your bank then takes three to five business days to show it. Refunds always return to the original card.

The Helix Pass

The Helix Pass is refundable within 30 days too, provided fewer than five products have been downloaded. Past that it isn't a trial any more. If you're on the fence, buy a single product first and email us for the credit toward the Pass.

Chargebacks

If you don't recognise a charge, please email or call before disputing it — a dispute takes months to resolve and locks the funds for both of us, where an email takes an hour. Our statement descriptor is shown to you at checkout for exactly this reason.

Duplicate and mistaken orders

Bought the same product twice, or bought Standard when you needed Extended? Email us. Duplicates are refunded in full without counting against anything, and licence corrections are handled as an upgrade at the difference in price.

Price changes

We revise prices occasionally. If a product you bought drops in price within 14 days, email us and we'll refund the difference. We do not run flash sales, so this comes up rarely.